General Conditions of Sale

ORDERS AND DELIVERY PERIOD

All orders must be submitted in writing. If partial deliveries are admitted, their acceptance must be indicated in the order. The order delivery period will start once all the information needed to process the order and the prices included have been verified.

PRICES

Prices are net without VAT, and calculated according to the euro/currency parity on the effective date of the price list. Prices will be revised if the variation exceeds 5%.

TRANSPORT

The merchandise shall be delivered from our warehouses; no delivery charges will be applied to orders above 600 Euros before tax (peninsula only). Transport charges will apply to orders for small amounts and/or partial deliveries. The client may select the carrier or request the transport charges to be included in the invoice. To expedite the supply, DORLET, S.A.U. will select the transport companies to be used in those cases in which it bears the transport charges.

INVOICING AND PAYMENT METHOD

Invoice date will be that of the departure of the material from our warehouses (delivery note date). In case of partial deliveries of material, also partial invoices will be issued for each of the deliveries made.

The payment documents –whether reverse factoring (confirming), promissory notes or accepted bills– must be submitted to DORLET's within a maximum period of 15 days as of invoice date. Delays in receiving payment documents will result in the immediate suspension of the deferred payment terms that may have been established.

WARRANTY

All equipment is guaranteed for a period of two years as of the date it leaves DORLET's premises, and the warranty covers any defect in material and workmanship. Damage caused by defectively installed or conserved equipment, or equipment that has been manipulated in any way is excluded from the guarantee. DORLET is not responsible for any loss or damages that may result from the malfunction or defective installation of the equipment supplied.

REPAIRS

Equipment repair, whether under warranty or not, will be carried out at DORLET's premises in Álava Technology Park. The client must send the equipment and pay the transport charges, clearly indicating the RMA (Return Merchandise Authorization) number on the outside of the package. The client must request this number by contacting the Technical Service before sending the equipment. A written description of the detected fault must be attached to the equipment.

Equipment average repair time is 2 weeks (ask for deadline when requesting RMA). DORLET does not supply replacement equipment during the repair period, regardless of whether the product is under warranty. We recommend that installers acquire the necessary equipment to meet the maintenance and support commitments they acquire with their customers.

RETURNS

If merchandise must be returned, the client must send it to Dorlet's premises in Álava Technology Park, cover the transport charges, and clearly indicate on the outside of the package the RMA (Return Merchandise Authorization) number, previously requested and provided by DORLET. Returns will only be accepted within 30 days as of the delivery date, if so authorised by DORLET, if transport charges have been paid, if equipment has not been used and is not damaged or dirty.

DORLET shall not accept the return of customised material or material that is not on the standard price list. For more information on these matters, please contact our commercial department (comercial@dorlet.com).

COMMISSIONING AND TRAINING

DORLET offers its clients installation commissioning services and training for the end user on how to use the supplied software. These jobs must be contracted under budget; DORLET will draw up a cost estimate according to the training hours and associated costs (travel, accommodation ...).

If these services are contracted, they will be provided according to the availability of technical staff, and other previously scheduled services. Likewise, DORLET commits to deliver:

  • Within a maximum period of 24 hours for remote-connection services.
  • Within a maximum period of 48 hours for on-site services.

To consult the cost of these services and/or questions about how to contract them, please contact our commercial department (comercial@dorlet.com).

TECHNICAL SUPPORT AND ASSISTANCE

DORLET offers installers technical support for purchased equipment at no cost during office hours.

This support includes the resolution of inquiries at no cost for a maximum engagement period of 15 minutes. Additional services must be requested in advance and may be invoiced.

DORLET offers maintenance service contracts with extended support and remote connection services for the supplied software, which may include:

  • Preventive maintenance of software.
  • Periodic software updates.
  • Commissioning of updates.
  • Priority resolution of incidents with remote connection included.

To consult the cost of these services and/or questions about how to contract them, please contact our commercial department (comercial@dorlet.com).